Title Details

Matter of Manners, A

Made as a visual aid for staff training in the Commonwealth Public Service, this film looks at how public servants relate to members of the public.
Year : 1951 | Total Duration : 28 Minutes | Producer : Stanley Hawes
Director : Colin Dean |
Man enters doors of the Commonwealth Public Service Inspector. Angry woman (voice only) complaining of bad service. She makes a hurried exit from the office as man enters. Public Service Inspector sits at his desk. He discusses the complaint with the man who is seated on a lounge chair. Inspector on telephone. Younger man enters office. Inspector asks the seated man to observe the counter staff of Public Service offices he may encounter on his days off.
Access No. 123629 | 3 mins 54 secs | 1950s | © NFSA | B&W |
Interior door of Trans -Australia Airlines (TAA) terminal at airport. Man in a hurry enters. He asks at Information counter if his plane has departed. Man books a seat at the booking desk. Various shots of TAA terminal - family making enquiries, female office workers and men on lounge watching as female hostess walks by. Sydney CBD streets with traffic and pedestrians. Man enters building and searches for a room. Man sits behind counter reading newspaper. Woman sits nearby at telephone switchboard. Man gives directions.
Access No. 123630 | 4 mins 5 secs | 1950s | Sydney, NSW, Australia | © NFSA | B&W |
Man enters doors of waiting area in office. People are seated on benches waiting for their number to be called. Man sits at desk in front of rows of filing cabinets. Man realising he is in the wrong area rips up his form. Man makes inquiries at front desk of office. Woman assists him. Man exits form building on to city street. Crowded reception area of government office. People are attended to at counters. Man in Post Office. He attempts to write telegram and has trouble with ink pen. Female office worker takes the telegram.
Access No. 123631 | 5 mins 22 secs | 1950s | Sydney, NSW, Australia | © NFSA | B&W |
Man at enquiry desk. Woman gives him directions. Shots of office workers knitting, reading, drinking and laughing. Women and girl wait under the Sussex street sign. They are met by man. He tries to hail taxi. They get into a Yellow Cab Co. taxi. Traffic driving over Pyrmont Bridge. The cruise ship, Strathaird, enters Sydney Harbour. Passengers, immigrants, wave to friends and relatives waiting at the wharf. Passengers , immigrants, disembark and walk down gang plank. Passengers collect baggage in terminal area.
Access No. 123632 | 5 mins 34 secs | 1950s | Sydney, NSW, Australia | © NFSA | B&W |
Facade of government building, with NSW coat of arms. Interior of government service building. Men and women at counters being served. Woman in uproar over lack of service. She is assisted by male office worker. Two men depart office building. Traffic on city street. Sign - restaurant - at front of building. Interior of restaurant. Group of adults and child at table. Women at enquiry desk gives advice. Man receives information booklets.
Access No. 123633 | 3 mins 17 secs | 1950s | Sydney, NSW, Australia | © NFSA | B&W |
Two men in office smoking cigarettes. Man assembles partitions. Cushions are tied to wooden bench. Sign reads - Staff Room, Smoking. Coats and hats are removed from hooks and placed in cupboard. Pot of tea, sugar, milk and crumpled cloth near sign - Enquiries. Board detailing office tenants. Mans hand using ink quill and writing on paper. Office signs read - Post Here and This Way Out. Picture being hung and poster pinned to wall. Office workers in training session for proper service to their clients.
Access No. 123634 | 3 mins 23 secs | 1950s | © NFSA | B&W |